You introduced BPM in your company? All of your process automations are a huge success? Stop reading – this might be the wrong article for you. Your processes are unpredictable; complex; they keep on changing and they are difficult to model? The users of your software complain that they cannot make proper business decisions because they are forced to certain process steps? Your processes rely on worker knowledge and involve human participants? Good – with Oracle BPM Suite 18.104.22.168 and its new case management functionalities we are now ready to address those requirements. For more information read my article about this hot topic on Inside BPM and SOA.