What we can learn for our business applications from designing IT for the elderly

When designing with the users in mind, we are required to design for specific groups of people, rather than for specific business requirements. For instance, a hospital examination system is most likely to be used by nurses, who are most likely to be females.  An online pension system might mostly be used by the elderly, […]

UX with neuro-physiological data

User centric design is all about putting the users first. Yet, most of our knowledge about users comes only when users themselves report their preferences, which disturbs the inherent variable of interest – such as their current level of emotion, or stress level. What if we could use users’ existing data, to understand behavior, design […]

The journey to user-centric innovation in 5 simple steps

“Experience the journey to user-centric innovation in 5 simple steps” this was the title of our workshop at the OOP conference this year. Our workshop addressed people who are looking for innovations in digital products and services, but run short of new ideas. People who have ideas, but can’t decide whether they are brilliant or […]

Erfahrungen aus der Einführung des Usability-Prozesses

In diesem Artikel präsentieren wir die Erfahrungen, die wir bei der Einführung des Usability-Prozesses bei einem unserer Kunden gemacht haben. Grundlage für das Projekt war ein Usability-Gutachten, das eine komplexe Systemlandschaft mit unterschiedlichen Interaktionspattern aufzeigte. Die größten Schwachstellen waren: Für die Ausführung eines Geschäftsprozesses musste ein Anwender bis zu vier unterschiedliche Anwendungen verwenden. Die Anwendungen […]